Last Updated: 9 March 2026
This Shipping Policy applies to all orders placed through the online store operated by LINKQUO HUB LTD.
Company Information
LINKQUO HUB LTD
6 Bush House
London
SE18 4GB
United Kingdom
Customer Support
Email: customersupport@szegg.com
Phone: +1 8574984678
EU Fulfillment Warehouse
Sean
Neuenhofstraße 191
52078 Aachen
Germany
Phone: +49 1722875657
Shipping Coverage
We currently ship to most countries within the European Union and the United Kingdom.
All orders are shipped from our EU warehouse located in Germany.
If a delivery location cannot be serviced by our logistics partners, we will notify you and issue a full refund.
Shipping Fees
We offer free standard shipping on all orders.
No additional shipping charges will be applied for standard delivery unless explicitly stated at checkout.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Processing includes:
• order verification
• quality inspection
• packaging
• preparation for shipment
Orders placed after the daily order cut-off time will begin processing on the next business day.
Orders placed on weekends or public holidays will also be processed on the next business day.
Order Cut-Off Time
The daily order cut-off time is:
4:00 PM UK Time (GMT/BST)
Orders placed before 4:00 PM UK Time (GMT/BST) on business days will begin processing the same day.
Orders placed after 4:00 PM UK Time (GMT/BST) will be processed on the next business day.
Delivery Time
Estimated delivery time is 2–3 business days after shipment.
Estimated total delivery timeframe:
3–5 business days
Delivery times are estimates and may vary depending on:
• destination country
• courier operations
• public holidays
• weather or transportation disruptions
• peak seasonal demand
Shipping Carriers
Orders are shipped using reliable courier partners such as:
• DHL
• DPD
• GLS
• other regional European logistics providers
The carrier used may vary depending on package size, destination, and operational availability.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–48 hours to appear in the courier tracking system.
Delivery Responsibility
Under applicable EU and UK consumer protection regulations, the risk of loss or damage to goods remains with the seller until the goods are delivered to the customer or a person designated by the customer.
If a shipment is lost or damaged during delivery, please contact our customer support team so we can assist in resolving the issue.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If a shipment cannot be delivered due to an incorrect or incomplete address provided by the customer:
• delivery delays may occur
• additional shipping fees may apply for re-delivery
Undeliverable or Refused Shipments
If a package is returned to us due to:
• failed delivery attempts
• refusal of delivery
• incorrect address information
We may offer either:
• re-shipment of the order (additional shipping charges may apply), or
• refund of the order amount minus any incurred return shipping costs.
Damaged or Missing Items
Please inspect your order upon delivery.
If the package arrives damaged or incomplete, please contact us within 48 hours of delivery.
Please include:
• your order number
• photos of the package and product
• a description of the issue
We will review the situation and provide an appropriate solution such as a replacement, repair, or refund where applicable.
Contact Information
If you have any questions about shipping, please contact us:
Email
customersupport@szegg.com
Phone
+1 8574984678
Business Address
LINKQUO HUB LTD
6 Bush House
London
SE18 4GB
United Kingdom
