How long does shipping take?
The shipping time depends on various factors such as your location, the shipping method chosen, and the availability of the product. The processing time varies depending on the number of orders. Generally, under normal daily sales circumstances, it takes us 1 to 2 days to process an order, and the shipping time is typically 3 to 5 days. If it's during promotional periods like Black Friday, the order processing time will usually be a bit longer.
Do you offer free shipping?
We offer free shipping for items over $100, which means that if you purchase fitness equipment on our website, such as treadmills, rowing machines, they are completely free of shipping charges.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the shipping carrier's website.If you have purchased multiple items, they will usually be split into several packages. Please be patient and wait for the packages to arrive one after another.
What is your return policy?
We offer a hassle-free return policy within a specified period of time. If you are not satisfied with your purchase, you can return the item for a refund or exchange. Please refer to our
return policy page for detailed instructions.
To initiate a return, please our
contact customer service team within the return period. They will provide you with a return authorization number and instructions on how to return the item.
Who pays for return shipping?
The cost of return shipping may vary depending on the reason for the return. In some cases, we may cover the return shipping costs, while in others, you may be responsible for the expense. Check our
return policy for specific details.
How long does it take to process a return?
Once we receive your returned item, it typically takes a few business days to process the return. Once processed, a refund will be issued to your original payment method or an exchange will be sent out as requested.
Can I return a used item?
In general, items must be in new and unused condition to be eligible for return. However, there may be some exceptions depending on the product and the reason for the return. Contact our customer service team for more information.
What if I receive a product and want to return it?
Please contact our after-sales staff：customersupport@szegg.com when you encounter problems. If you want to know more about the return, here is the return policy.
Where can I purchase replacement (parts)?
If you need replacement (parts), you can contact our customer service for details:customersupport@szegg.com.
Are there taxes charged when purchasing EGGPRO Product?
We charge sale tax for certain places.
